Frequently Asked Questions

A. A DMC is a professional services company with local knowledge, expertise, and resources, specializing in the design and implementation of events, activities, tours, transportation, and program logistics. We are your strategic partner in achieving your business goals in Japan.

A. Yes, absolutely. With offices in Tokyo, Osaka, and Kyoto, we have a powerful nationwide network covering Hokkaido, Okinawa, and everywhere in between. We handle multi-city incentive trips and tours seamlessly.

A. Our biggest advantage is that we operate our own unique cultural content, such as Sumo Studio. As both a DMC and supplier, we take full responsibility for arrangements and know exactly which experiences deliver the highest satisfaction. We are also known for our speed and responsiveness.

A. We work with a wide range of clients including travel agencies, corporate event planners, MICE organizers, incentive travel specialists, and tour operators from Europe, North America, Australia, and Asia. We have extensive experience with groups of all sizes and nationalities.

A. We offer a wide range of authentic Japanese cultural experiences including: Sumo Studio Osaka (our signature experience), Tea Ceremony, Calligraphy, Martial Arts (Kendo, Aikido, Judo), Kimono dressing, Sake tasting, Cooking classes, Geisha entertainment, Zen meditation, and more. All experiences can be customized for corporate training or team building purposes.

A. Absolutely! Every experience can be tailored to match your group's objectives, themes, and requirements. We can add private venues, exclusive access, special dining arrangements, and branded elements. Just let us know your goals and we'll create the perfect program.

A. Yes. All our experiences include English or multi-language interpretation. We can arrange guides and instructors who speak English, French, Spanish, German, Chinese, and other languages depending on your group's needs.

A. Ideally, 3 to 6 months in advance. For peak seasons (Sakura in spring, Autumn leaves) or large-scale MICE events, earlier is better to secure top venues and accommodation. However, we are happy to assist with last-minute inquiries whenever possible.

A. It depends on the program, but we generally recommend our services for groups of 10 or more. However, we also specialize in VIP arrangements for smaller parties or individuals. Feel free to contact us regardless of your group size.

A. Yes, we welcome partnerships with travel agencies. We offer partnership agreements that include NET rates and priority booking privileges. Please see our For Agents page for more details.

A. Cancellation policies vary depending on the program, venue, and timing. Generally, we require confirmation 30-60 days in advance for most experiences. We will provide detailed terms and conditions with each quotation. For hotels and special venues, the facility's policies apply.

A. Yes, we provide complete ground arrangements including hotel reservations, private coach/bus charter, private vehicles with drivers, Shinkansen (bullet train) tickets, domestic flights, ferry services, and all other transportation needs throughout Japan.

A. We accept bank transfers (international wire transfers in USD, EUR, JPY) and can provide invoicing with payment terms for established partner agencies. Deposit requirements vary by program size and timing.